Managed services and continuous operations
We take charge of the continuous operation of your applications and infrastructure: support, monitoring, incident management and evolutionary maintenance with defined SLAs. It's the unit that provides continuity for what we build in Software Engineering and Cloud & DevOps.
What problem it solves
Without dedicated operations, incidents are resolved late, costs spiral out of control and evolution stalls.
What outcome you get
Availability, response times and costs under control, with support and continuous improvement.
Our approach
SLA and accountability
We agree on measurable service levels and are accountable for availability and resolution times.
Proactive operations
Monitoring and capacity planning to anticipate problems before they impact users.
Costs under control
FinOps practices to optimize cloud spend continuously and transparently.
Capabilities of this practice
We tailor the scope to your context: you can engage a single capability or a full end-to-end service.
- Application support
- Corrective, preventive and evolutionary maintenance
- SLA management
- Incident management
- 24x7 monitoring and observability
- Infrastructure management
- Managed Cloud
- Managed DevOps
- Managed Security
- Release management
- Backup & recovery
- High availability
- Performance monitoring
- Capacity planning
- Service desk and 24x7 support
- FinOps
Pairs well with
These practices are often implemented alongside this service to cover the full cycle.
Frequently asked questions about Managed Services
Quick answers to the most common questions. Have another question? Write to us and we'll get back to you.
What are managed services?
It's the continuous operation of your applications and infrastructure: support, monitoring, incident management and evolutionary maintenance, with defined service levels (SLAs) and accountability for availability and response times.
Do you offer 24x7 support?
Yes. We define the coverage model based on the criticality of your systems, from business hours to 24x7 support with a service desk and on-call, with agreed SLAs.
What is FinOps and how does it reduce cloud costs?
FinOps is a practice for continuously optimizing cloud spend: cost visibility, right-sizing resources and eliminating waste, while maintaining the performance you need.
What does an SLA mean and what does it include?
An SLA (service level agreement) defines measurable commitments: availability, response and resolution times by priority. It holds us accountable for the service level, not just for closing tickets.
Need to operate your solutions with SLAs and continuous support?
We take charge of operating, monitoring and evolving your applications and infrastructure, with clear service levels.
- Application support
- Corrective, preventive and evolutionary maintenance
- SLA management
- Incident management
- 24x7 monitoring and observability
- We respond within 24 business hours
- Your inquiry is completely confidential
- No strings attached: a specialist contacts you personally
Or choose your preferred channel